Terms of use

Last updated November 4, 2026

These terms are the agreement between you and RUVA, run by Thad Jacobs in Lancaster, South Carolina (“RUVA,” “we,” “us”), for using the RUVA app and website. By creating an account or using RUVA, you agree to them. If you sign up on behalf of a company, you're agreeing for that company and confirming you're allowed to.

Your account

• You sign in with a code sent to your email. Keep your email account secure — anyone who can read it can sign in as you.
• You must be at least 18 and use RUVA for legitimate business purposes.
• Company owners decide who joins their company and what role they have, and are responsible for the people they invite.

Trials, billing and cancelling

• Any free pilot or trial period is described on our website or in your written agreement with us.
• Plans and prices are listed on our website, unless we've agreed on a different price in writing. Prices don't include any taxes that apply.
• Plans are month to month. You can cancel any time; you'll keep access until the end of the month you've paid for. We don't give refunds for partial months.
• If we change prices, we'll tell account owners at least 30 days ahead.

Your data

• You own the information you put into RUVA. You give us permission to store and process it only to run the service for you.
• You're responsible for having the right to collect and use homeowner information you add, and for following the laws that apply to you — including do-not-call, do-not-knock and solicitation rules, and the rules for texting customers.
• You can export your data or delete your account at any time. Our privacy policy explains what happens when you do.

Acceptable use

Don't use RUVA to break the law, harass anyone, send spam, upload things you don't have the right to share, try to get into other people's accounts or data, or interfere with the service. We may suspend accounts that do.

Storm, map and measurement information

Storm reports, weather alerts, maps, routes, pitch readings and calculators are tools to help you work — not guarantees. Storm reports come from the National Weather Service and the public and don't prove that any particular roof was damaged. Always inspect and measure for yourself before quoting or filing anything.

The service

• We work hard to keep RUVA running and your data safe, but the service is provided “as is,” without warranties of any kind, to the extent the law allows.
• We may improve, change or stop features. If we ever shut RUVA down, we'll give account owners at least 30 days' notice and time to export their data.
• RUVA's name, design and software belong to us. Using the app doesn't give you ownership of them.

Limits on liability

To the extent the law allows, RUVA isn't liable for lost profits, lost sales, lost data or indirect damages, and our total liability for any claim is limited to what you paid us in the 12 months before the claim.

Ending this agreement

You can stop using RUVA and delete your account at any time. We may suspend or close an account that breaks these terms or isn't paid, and we'll try to give notice first when we reasonably can.

Law

These terms are governed by the laws of South Carolina. Any dispute will be handled in the state or federal courts located in South Carolina.

Changes and contact

If we change these terms in a way that matters, we'll update the date above and tell account owners. Questions: support@ridgemate.app.